Zen and the Art of Nonprofit Technology

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Social Media ennui

Zen and the Art of Nonprofit Technology

I have social media ennui. I’m tired of reading and hearing about about social media and nonprofits, and I’m annoyed that social media is taking up so much of the air space in the #nptech world. I’ve been using social media to actively promote my new science fiction books.

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Does Social Media Work?

Zen and the Art of Nonprofit Technology

But since I’m not on twitter anymore, and I don’t read my RSS feeds as often as I should. In July, Idealware published the Nonprofit Social Media Decision Guide. I know for many of you this is old news. It’s great – chock full of good information, and some very, very interesting research.

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Plotting my return to Twitter

Zen and the Art of Nonprofit Technology

In April of this year, I left twitter. I had good reason to leave twitter. But I had a bit of an epiphany lately that you social media mavens out there will very much appreciate. I joined Twitter in the beginning, because my colleagues were. I joined Twitter in the beginning, because my colleagues were.

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Real Social CRM

Zen and the Art of Nonprofit Technology

So I do have social media ennui , but I am also somewhat of a data geek, and cool ways of moving social media data into one’s nonprofit data workflow is pretty important in my most humble opinion. This post on Social CRM is not going to contain one buzz phrase. It’s all done via OAuth, which is cool.

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Social CRM, part 1

Zen and the Art of Nonprofit Technology

As you know, I don’t blog much about social media. But I have to admit, this idea of social CRM piqued my interest. The truth is, if @kanter asks me about something that is related to social media, it must be important, so I’d better figure it out. He has a great post on the use cases for Social CRM.

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External, alienated, busy-busy

Zen and the Art of Nonprofit Technology

As you might know, almost a year ago, I made a big change in my use of social media – I segregated my social graph – work related stuff moved to LinkedIn and Twitter, and personal friends only on Facebook. There are things I really like about Twitter, Identi.ca, Buzz, etc.

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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

So while I’ve been off twitter, I’ve had time to research social CRM (funny, that.) But what about social media as another form of communication? There are good arguments for why social media will radically change standard CRM practices. And what I’ve found is pretty interesting.

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