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Your Nonprofit Should be Using Public Service Announcements (PSAs)

Nonprofit Tech for Good

A public service announcement (PSA) is a way to communicate to the public about an important topic or issue that affects most of, if not all of the general public. Public service announcements are a great way for nonprofits to take advantage of traditional advertising tactics without the cost! You should always lead with the facts!

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[ASK AN EXPERT] What is the Best Way to Acquire Donor Phone Numbers?

Bloomerang

Dear Charity Clairity, Do you have any tips for acquiring phone numbers? Dear Call Me Maybe, You’re certainly on the right track wanting to make phone calls to donors. A tried-and-true way to acquire phone numbers is to ask repeatedly, every place you can think of. We do ask on the remit, but often it’s left blank.

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Four ideas from the retail world for your association’s member service

Nimble AMS

Four ideas from the retail world for your association’s member service. Want to provide your members with great service? A great way to provide better member service is to consider your own experience at your favorite retailers. So, how can you take your association’s member service to the next level?

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How To Evaluate Your Customer Service Phone Team

Eric Jacobsen Blog

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. Timm that you can use to evaluate your organization's customer service via the phone: 1.

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How to Apply Service Design to the Social Sector

Forum One

Service design principles can be applied to the social sector to craft audience experiences that create positive change in the world. Overall, here are four key reasons why service design is important to nonprofits, foundations, and government agencies. They are using service design to better serve their community’s changing needs.

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A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

I urge my clients to study data to understand how to deliver the individualized service their members want. Live chat, or chatting with a human, is a great way to deliver white glove member services and to obtain valuable feedback. Live chat delivers white glove member service. Customize is the marketing mantra of the hour.

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8 Things We Love About Internet Phone Calls (aka VoIP)

TechImpact

Internet phone calls, referred to as Voice over IP (VoIP), are becoming an increasingly popular cloud service due to the low cost, long-term hardware sustainability, increased quality, and wider variety of features, as compared to the copper infrastructure of traditional phone systems. Secure your office with your phone.

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