Zen and the Art of Nonprofit Technology

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Twitter and Nonprofits

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Twitter and Nonprofits April 10, 2008 This actually was a post to the Progressive Exchange discussion list. I love twitter, which in some ways surprises me, and in some ways doesn’t. Sure, why not.

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Social CRM, part 1

Zen and the Art of Nonprofit Technology

I use it all the time, but there are much better sources of good information on that – I’ve been sticking to writing what I know best. How do you know how many of your twitter followers are also donors? facebook scrm socialmedia twitter. As you know, I don’t blog much about social media.

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Tools I use: basic workflow

Zen and the Art of Nonprofit Technology

I’ve used a variety of email clients of one sort or another over time, and I have recently just decided to ditch them, and use gmail exclusively. I have definitely noticed that I’ve been migrating a lot of functionality of things that I do to web-based apps of one type or another, and this is one example of that.

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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

So while I’ve been off twitter, I’ve had time to research social CRM (funny, that.) Example – in Jeremiah Owyang’s report, of the 18 use cases for Social CRM he uses, 7 or 8 of them are really use cases for metrics. Example “Social Campaign Tracking&# and “Social Sales Insights.&#.

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What I’m learning

Zen and the Art of Nonprofit Technology

I’ll leave the complaining about Croatian food and other things to my personal blog, when I get the time. My role has been to gather up the use cases (specific examples of translation processes). The event itself has been fab. How do we replace proprietary tools? How does this all get paid for?

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APIs – what, how, whither, and writing

Zen and the Art of Nonprofit Technology

I’ve been learning about some interesting examples of the use of APIs in nonprofit organizations, as well as learning what vendors (both proprietary and open source) are thinking about the issue. If you have any API wisdom, examples, strategies, what have you, that you’d like me to hear about, please drop me a line.

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The Wealth of Networks, Chapter 3

Zen and the Art of Nonprofit Technology

I’m reading this book at the same time as I’ve been working on the Nonprofit Open Source Initiative. He talks about three examples which have become classic – free/open source software, SETI@Home , and Wikipedia. He spends a fair bit of time talking about the Wikipedia model, and how, basically, amazing it is.

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