Zen and the Art of Nonprofit Technology

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Real Social CRM

Zen and the Art of Nonprofit Technology

So I do have social media ennui , but I am also somewhat of a data geek, and cool ways of moving social media data into one’s nonprofit data workflow is pretty important in my most humble opinion. This post on Social CRM is not going to contain one buzz phrase. I’m not sure why this is, exactly.

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Social CRM, part 1

Zen and the Art of Nonprofit Technology

We were chatting with her about what kind of work we do, and she asked “do you do social CRM?&# As you know, I don’t blog much about social media. But I have to admit, this idea of social CRM piqued my interest. He has a great post on the use cases for Social CRM. More than that.

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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

So while I’ve been off twitter, I’ve had time to research social CRM (funny, that.) But what about social media as another form of communication? There are good arguments for why social media will radically change standard CRM practices. ExampleSocial Campaign Tracking&# and “Social Sales Insights.&#.

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Tools I use: basic workflow

Zen and the Art of Nonprofit Technology

I was perusing Social Source Commons (something I don’t do nearly often enough,) and catching up on the SSC blog , and I thought it might be worth sharing with this audience what tools I use for basic consulting workflow. If you want to look at my Social Source Commons toolbox, it’s here.

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APIs – what, how, whither, and writing

Zen and the Art of Nonprofit Technology

I’ve been learning about some interesting examples of the use of APIs in nonprofit organizations, as well as learning what vendors (both proprietary and open source) are thinking about the issue. If you have any API wisdom, examples, strategies, what have you, that you’d like me to hear about, please drop me a line.

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Another good reason for nonprofits to use FOSS

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology Another good reason for nonprofits to use FOSS January 6, 2008 This is an amazing example of the kinds of flexibility that is difficult or impossible to get with proprietary software.

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WeAreMedia Project

Zen and the Art of Nonprofit Technology

Home About Me Subscribe Zen and the Art of Nonprofit Technology Thoughtful and sometimes snarky perspectives on nonprofit technology WeAreMedia Project August 13, 2008 Yet another great NTEN project is happening, spearheaded by Beth Kanter, to develop a Social Media toolkit for Nonprofits. I think I can write something up.

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