HOW TO: Respond to Trolls and Difficult Personalities on Social Media
Nonprofit Tech for Good
JUNE 15, 2014
'The following is an excerpt from Mobile for Good: A How-To Fundraising Guide for Nonprofits. The rapid rise of mobile and social media has directly correlated with a rise in Internet trolls —individuals whose sole purpose is to rant, vent, and incite discord. Most users of mobile and social media have come to recognize a troll and ignore rather engage them.
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