April, 2010

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Four Reasons Why Nonprofits Should Question Facebook’s Integrity, Longevity, and ROI (Return on Investment)

Nonprofit Tech for Good

This very long post has been a long-time coming for so many reasons. Some of the opinions I express below I have had for a while and speak to them in my webinars and trainings, but some are so recent that I am still in the stage of “Seriously Facebook? Really?&#. That said, people love Facebook. The vast of majority of nonprofits love Facebook too.

ROI 235
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Webinar: Social Media Listening Dashboard

Amy Sample Ward

Yesterday, I had the fun opportunity to present a webinar session with Allen Gunn of Aspiration in part of the TechSoup Talks series. I can’t believe we had to, and managed to, fit everything into just one hour, including questions/answers! There’s really so much to think about when getting started with social media and really, actively listening to the broader community that I’m happy, even if we only had an hour, that we had the chance to start conversations and hopefully pr

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Betting the Farm

Zen and the Art of Nonprofit Technology

Countless nonprofits flocked to Ning to create social networks. Since I’m not a social media guru, I’ve generally kept my opinions about this to myself. But now that Ning isn’t free anymore , I’m going to carp some. I think over the course of lo this last few years, I have blogged or tweeted about this very phenomenon what feels like countless times.

Ning 199
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Frustrated with online project management tools

Judi Sohn

I am tearing my hair out. Or I will, as soon as I can figure out where the task is to do that and who's responsible. . We have a team of 7 staff members. Each of us works on different projects for different programs. From time to time, we work with consultants or outside vendors. . We are an efficient bunch, but what we lack is centralized project and task coordination.

Project 147
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The Retention Ripple Effect: Nonprofit Staff and Donor Dynamics

Speaker: Andrew Olsen, CFRE - EVP, Fundraising Solutions at DickersonBakker | Kat Landa, CFRE, CSD - SVP, Talent Solutions at DickersonBakker

Across the nonprofit sector, organizations invest heavily in donor retention efforts, yet the struggle of cultivating lasting relationships remains. While attracting new donors is crucial, the lack of repeat donors poses significant financial risks. Through a comprehensive analysis of industry data, experts argue that there is a direct correlation between donor burnout, donor retention, and the talent retention crisis.

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10 Steps to Building a Successful Social Media Strategy

NetWits

In my work with non-profit organizations across the country I’m often asked one of two questions regarding social media; “ Should we be using social media? ,” and “ How do we use social media successfully? ”.

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Separating Personal and Professional Lives on Social Media

Robert Weiner

Do you "friend" your co-workers, clients, or service recipients on Facebook? What about LinkedIn? Are your tweets appropriate for all audiences? Andrew Heller discussed the risks of oversharing in his NTEN blog post Social Media and Privacy: Best Practices for Managing Your Personal and Professional Identities. His basic advice: "Be Prepared.

More Trending

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From Ning to Causes to Ideablob: Why We Need a New Way of Building

Amy Sample Ward

Last November we saw a few alarming events taking place in this social media for social good sector: Causes left Myspace and Ideablob shut down , both without warning or community support. In a guest post on the Tactical Philanthropy blog I started brainstorming about what was next. Now, with the recent news from Ning that it plans to discontinue free service, I am revisiting those thoughts about “what’s really needed?

Ning 208
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External, alienated, busy-busy

Zen and the Art of Nonprofit Technology

As you might know, almost a year ago, I made a big change in my use of social media – I segregated my social graph – work related stuff moved to LinkedIn and Twitter, and personal friends only on Facebook. Now, I have taken the next step, and made somewhat of a momentous decision. I’m not alone – Jon Stahl did this before me, and I know there are others.

Business 167
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Frustrated with online project management tools

Judi Sohn

I am tearing my hair out. Or I will, as soon as I can figure out where the task is to do that and who's responsible. . We have a team of 7 staff members. Each of us works on different projects for different programs. From time to time, we work with consultants or outside vendors. . We are an efficient bunch, but what we lack is centralized project and task coordination.

Project 133
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Serendipity and Twitter

Beneblog: Technology Meets Society

The ten days in the UK amazed me with the power of social media in my life. As a tech guy who also plays a social entrepreneur, I often get asked by my SE buddies about what are the practical use of a tool like Twitter. I moderated an excellent session at the Skoll World Forum last week on using social media for more social mission impact. But rather than making this an extensive essay on the glories of social media, I just want to give some examples from my UK trip, just from Twitter.

Twitter 118
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How to Design a Seamless & Personalized Digital Donor Journey

Speaker: Tim Sarrantonio

The average nonprofit uses five or more different software platforms to create their donor’s journey, making the experience clunky and disjointed. If you want to design a magical online giving experience for donors, making their journey as seamless as possible is key. In this webinar with expert Tim Sarrantonio, you’ll learn the fundamental steps to create an immersive and personalized online giving experience for your donors.

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Keeping appointment times from moving around

Robert Weiner

I've been trying to find a way to keep my appointment times from moving around on my calendar as I change time zones. Here's a description of the problem from Microsoft (edited to match my situation): You are traveling through multiple time zones and need the calendar to display the local time for each appointment. For example, imagine you are in New York and have a breakfast meeting at 8:00 A.M., then fly to Chicago for a 1:00 P.M. meeting, and then fly to Las Vegas and have a dinner reservatio

Las Vegas 122
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10 Free Nonprofit iPhone Apps

Nonprofit Tech for Good

First there was 10 Nonprofit Text Alert Campaigns. Then 10 Nonprofit Mobile Websites. Now 10 Free Nonprofit iPhone Apps. I thought it was important to lay the foundation of group texting and mobile websites for nonprofits before moving into examining how nonprofits are using iPhone Apps: 1. National Public Radio :: Download. App Name: NPR News. Updated: March 4, 2010.

Free 219
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Listen First! Finding Networks and Connections in Social Media

Amy Sample Ward

Notes from the 2010 Nonprofit Technology Conference for: Who : Speakers: Susan Tenby | TechSoup Global; Janet Fouts; Kira Marchenese. What : An important part of your social media strategy should be listening for people and organizations who are talking about the issues you want to discuss.How do you know which networks will be most effective to reach your goals?

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Social CRM, part 1

Zen and the Art of Nonprofit Technology

This blog series is all Beth Kanter’s fault. We (the two partners of OpenIssue ) shared a cab from the Atlanta airport to the hotel when we arrived for the 2010 Nonprofit Technology Conference. We were chatting with her about what kind of work we do, and she asked “do you do social CRM?&# She might not have seen the blank stares on our faces since we were in a dark cab, but I’m sure she heard the pregnant, confused silence.

Social 165
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Nonprofits Are Leveraging the Cloud, but Does It Have to Be So Complex?

Effectively managing cloud technology is getting more complex. From cybersecurity concerns, vendor lock-in, cost increases, or lack of transparency on costs, it can quickly get out of control. Knowing what you can control and finding a platform that’s built with nonprofits in mind is key.

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Age of Social Media Users

NCE Social Media

When speaking about social media, often I am asked ‘aren’t young people the only ones using social media?’ I’ve come across a great blog entry from Pingdom.com that answers this question in great detail for people in the US who use social media. The majoirty of social media users are in the 35-44 age group. However, the answer to the aforementioned question is…it depends on the social media being used.

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Chris Brogan Talks Nonprofits and Trust Agents

NetWits

I had the opportunity to spend a few minutes with Chris Brogan while at South by South West 2010 where we talked Trust Agents and how the concept could apply to the nonprofit space. Chris mentions that "a Trust Agent is an individual who can use the social web to be human at a distance." If you think about it for a minute you'll soon realize that every nonprofit needs to figure out how to become a Trust Agent.

Nonprofit 110
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The Nonprofit Guide to Going Green: Book Release Parties!

Robert Weiner

The website for the new book, The Nonprofit Guide to Going Green describes it as "a comprehensive learning tool to guide nonprofits and NGOs towards becoming greener. The definitive, practical, go-to resource guide on helping all charities become more green.". The authors are on a brief North American book tour, with stops in Toronto, Berkeley, and DC over the next few weeks: Toronto, Ontario : April 22. read more.

Green 112
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Any nonprofits out there experimenting with Facebook Community Pages?

Nonprofit Tech for Good

I was just getting ready to add “Create a Facebook Page for a campaign in addition to your organization’s Facebook Page&# to my Facebook Best Practices for Nonprofit Organizations when I read that Facebook had launched “Community Pages&#. I have yet to see one live, but they are Facebook’s response to a growing trend on Facebook where individuals launch and run Facebook Pages like: Can this pickle can get more more fans that Nickelback?

Facebook 211
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Nonprofit Technology Kick Start: Free World Class Board Meeting Software

Looking for cost reductions for your nonprofit? Why not consider modernizing with a digital board management system that's designed to work with remote meetings, with immediate cost reductions if you still distribute paper packets to members? Get going in less than an hour on a fully hosted cloud solution built on the latest technology that runs on any device - from desktops to tablets and smartphones - without any installation.

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The Networked Nonprofit – #10NTC

Amy Sample Ward

This session with Beth Kanter and Allison Fine will be presented as a webinar and recorded as part of 10NTC Live. 10NTC Registrants can register for the free recording by entering the source code you received via email. Register Now! Social networks and social media has busted out of the marketing communications and fundraising silos and changing the way nonprofits deliver programs, manage, and even govern.

Network 173
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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

So while I’ve been off twitter, I’ve had time to research social CRM (funny, that.) And what I’ve found is pretty interesting. CRM stands for “Customer Relationship Management&# (not to be confused with “Cause Related Marketing&# - it came from the for-profit space. In the nonprofit world we use this acronym to mean “Constituent Relationship Management&# , generally.

Metrics 154
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Twitter on Twitter

NCE Social Media

Twitter just had a conference, for people who develop applications for Twitter, called Chirp. Here is a video from this conference of will.i.am from the music group Black Eyed Peas discussing how Twitter allows him to engage with his constituents through social media. Also here is a link a video of Twitter’s co-founder, Ev Williams, at the Chirp conference discussing Twitter.

Twitter 117
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When In Doubt, Hit Something!

NetWits

â€Ĥto quote my high school football coach. Funny enough, the same advice works for the nonprofit trying to get out there in social media ( twitter , facebook , foursquare , etc.). Very often the challenge is getting started.

Advice 105
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Donor Engagement Guide: 8 Key Steps to Better Retain and Engage Donors

Are your donors your biggest fans, or are you lacking donor loyalty? The truth is, your donors have expectations of what their relationship with your organization should look like. This ebook will help you learn how to live up to those expectations!

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Census Bureau Data Displays

VisionLink

'Have you returned your Census Bureau form? Using this year of the Census as a kick off, we are pleased to integrate US Census Bureau data into our mapping layer. This is the same module that allows our customers to display the locations of their clients (or sub-sets of clients), and the location of relevant community services as well. Now, with the addition of Census Bureau data by zip code, I&R call operators, elder care specialists, youth services advocates, mental health professionals, d

Data 100
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The State of iPhone Fundraising Apps :: Three Examples

Nonprofit Tech for Good

In January 2010, I was quoted by Association & Nonprofit BizNow for saying: “[Heather] envisions a mobile app with a GuideStar database of nonprofits that would make it possible for people to donate to any organization at any time. A receipt would automatically be e-mailed along with a customized thank you letter. At year’s end, givers could print out all their donation info on one page for tax purposes.&# To add to that today, I would also love to see an App that allows me to ma

Examples 195
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Ning saying no to free networks

Amy Sample Ward

As someone that has helped others to create, and has created many networks on the Ning platform, yesterday’s news that the company would be dropping 40% of it’s staff and dropping the free service was incredibly alarming. The news from Jason Rosenthal, Ning’s CEO, stated: My main conclusion is that we need to double down on our premium services business.

Ning 158
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Off to NTC!

Zen and the Art of Nonprofit Technology

Tomorrow morning, I’ll be leaving on a jet plane, to Atlanta, Georgia, for the 2010 Nonprofit Technology Conference. This will be my 7th NTC since 2001 (or, more accurately, my 5th. I went to two Circuit Rider Roundups.). I’m looking forward to it. I’m speaking in two sessions: “ Collaborative Problem Solving for Consultants &# organized by Robert Weiner, and “ Earth to Cloud &# part of the fabulous Tech Track organized by Peter Campbell.

NTC 129
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Nonprofit Technology Adoption: Why It Matters and How to Be Successful

Organizations like yours are increasingly realizing that technology adoption is only as good as the technology you choose. Statistics from a 2014 NTEN study show that seriously investing resources in training for your staff corresponds to higher adoption and ultimately technology effectiveness. In this report, we’ll give you a high-level overview of how to get your organization in shape for technology adoption and best practices for facilitating this critical process.

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YouTube Search Stories

NCE Social Media

During the Superbowl, YouTube ran their first ever TV commercial. Google, which owns YouTube, has allowed us, the public, to create similar videos. And it’s Free! You can easily do one for your own agency and use it in your own marketing efforts. You just need to click here to get started. Here is one I did for the NCE Social Media blog. Enjoy.

YouTube 109
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Do You Know Your Supporters?

NetWits

Nonprofits have an interesting challenge facing them. The ever growing social networking landscape makes it difficult to know if an existing or new supporter of yours is active on any of the current social networks (let alone the ones that haven’t been dreamed up yet). How do you figure out if someone who volunteers for you is using Facebook or if a donor is active on Twitter?

Support 105
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What You and Your Nonprofit Should Know About Facebook Changes

Beth's Blog: How Nonprofits Can Use Social Media

A couple days ago, Facebook announced some major changes in its platform that will make the entire web more social: "We're building toward a web where the default is social. Every application and product will be redesigned from the ground up to use a person's real identity and friends. Facebook calls this new social paradigm the "Open Graph," and Zuckerberg called the shift "the most transformative thing we've ever done for the web.".

Facebook 123
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2-for-1 Webinar Special for Nonprofit Organizations

Nonprofit Tech for Good

A couple of times a year DIOSA Communications offers a webinar special for nonprofit organizations, and the month of April is now one of those times. From now until April 30, all social media and mobile technology webinars are 2-for-1. To clarify, two people can register for any webinar for the price of one as long as they register and pay for the webinars on or before April 30.

Hints 194
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Achieving Organizational Transformation: Pathways to Success

Association executives—and hopefully their boards—know that they are facing perilous times. Driven by the pace of cultural and technological change, they are experiencing major disruptions in the traditional business models that used to guide organizational growth strategies.orgSource offers a straightforward approach to navigating these changes and readying your organization for growth.