Zen and the Art of Nonprofit Technology

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Social CRM, part 2: Metrics vs. CRM

Zen and the Art of Nonprofit Technology

It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. Now we could easily translate that into “managing and nurturing an organizations’ interactions with donors and constituents.&#

Metrics 154
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What do web stats mean, anyway?

Zen and the Art of Nonprofit Technology

For organizations, web stats are useful indicators of how many people are being reached by their message, the geographical spread of the visitors and whether or not a specific campaign was successful in driving traffic or creating actions (like donations, or letters, etc.) And the mission of the organization matters too.

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How do we do make change if we keep doing things the same way?

Zen and the Art of Nonprofit Technology

If you have purchased a copy/subscription to the Journal with a corporate license, this means that it is for use by people within your organization. You may post it to your intranet, so long as access to that intranet is restricted to those who work for your organization [emphasis mine]. I’m in an absurd position, personally.

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Technology Support as Teaching

Zen and the Art of Nonprofit Technology

A lot of it has been because I have lately been exposed to situations where I have felt organizations haven’t gotten the support they need, which, in our world, I think is all too common. Sometimes, even with larger providers, they manage to get around this by having detailed logs of conversations with you. 2 cheryl 04.26.07

Teach 100