article thumbnail

A New Power Couple—Humans Plus Bots Deliver Member Delight

.orgSource

and in 2011 won a $1 million prize! I also like the option of multitasking while I am getting the information I need. Chatting is efficient, it’s convenient, and your organization can have a written record of the conversation as well as analytics regarding the interactions. Bots and analytics are frequently part of the package.

Las Vegas 251
article thumbnail

2-1-1 Connecting Communities

VisionLink

2-1-1, the phone number used by millions to access information about community services, is celebrated nation-wide today, February 11th. Community Information Management: 2-1-1s are transforming from list-keepers to community and state-wide hubs of professionally managed information. Not nearly.

Community 238
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Tips For #GivingTuesday Donation Form Optimization

TechImpact

According to a 2011 Cygnus survey , 65% of nonprofit require their online donor to click 3 or more time to give to their nonprofit. Ask yourself what information you need from a donor and stick to it. Asking for too much information, like their full address and dog’s name, can turn some donors away. Mobile, mobile, mobile.

Donation 210
article thumbnail

10 TeamRaiser and Online Marketing Tips for 2011

Connection Cafe

Starting over may not be an option, but in the absence of that, here are ten things event fundraisers and marketers should be considering to reinvent their plans for 2011: Become more data driven. Bottom line: the tracking, mining, and analysis of data should be central to your 2011 event fundraising strategy. Is it being used?

article thumbnail

[Book Interview] Nonprofit Example of Social Media Excellence: Pancreatic Cancer Action Network

Nonprofit Tech for Good

1) Using Google Analytics to track referrals to www.pancan.org from social networking outlets. (2) We are planning to launch a mobile version of our website in 2011. People can text HERO to 30644 to receive information about how they can get involved in the fight against pancreatic cancer. What is on your To Do List for 2011? (1)

Cancer 223
article thumbnail

Great reads from around the web on June 13th

Amy Sample Ward

" 2011 donorCentrics Internet and Multichannel Giving Benchmarking Report – "Five years into the research, it is clear that direct mail giving is still the overwhelming majority of fundraising revenue, and organizations must find ways to optimize multichannel giving versus hyper-focusing on internet giving alone.

Web 114
article thumbnail

[Book Interview] Nonprofit Example of Social Media Excellence: National Wildlife Federation

Nonprofit Tech for Good

The power of social media really proved itself for us when the Gulf oil disaster first hit mainstream news, it was our web and social media presences that helped disseminate news and information to keep people up-to-date in real-time with our work on the ground. What is on your To Do List for 2011?