United Airlines customer service success story
Judi Sohn
NOVEMBER 21, 2009
I read it before I even got off the plane: On behalf of all of us here at United, I want to express my sincere apologies for the experience you had on Flight 186 on November 20, 2009. I was made aware of the delay of your flight from San Francisco, on November 20th, because a mechanical issue prompted us to arrange a different aircraft.
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