How can nonprofit organizations improve accountability to the populations they serve?
ASU Lodestar Center
AUGUST 28, 2017
When developing mechanisms to improve downward accountability, informal mechanisms provide opportunities for unexpected communication with nonprofit staff and empower clients to provide perspectives relevant to their experiences (Wellens & Jegers, 2016). World Development , 31(5), 813-829. doi:10.1016/S0305-750X(03)00014-7. Mercelis, F.,
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