November, 2009

Judi Sohn

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United Airlines customer service success story

Judi Sohn

It’s 10:30 pm Eastern and I’m trying to force myself to stay awake until at least 11-11:30 pm to reset my body clock. It’s been a whirlwind week. While I’m trying to stay awake a little longer, here’s a story of how United Airlines did something very right. My trip home from Dreamforce was a bit of an adventure. It started raining just as I left the Moscone Center on Friday morning.

Story 100
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Dreamforce day 1 report

Judi Sohn

I could be watching a Black Crowes concert right now at the Moscone Center. Instead, I’m back in my tiny hotel room looking forward to spending the rest of the evening knitting on Laini’s sweater while watching Glee. Much better plan. Long day. Before I kick back for the night, here’s some of my thoughts/impressions of the day. The nonprofit Salesforce community rocks.

Report 100
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It’s conference week! Dreamforce and Convio Summit

Judi Sohn

There are only 3 conferences I make a point of going to each year if I can: Convio Summit , Salesforce Dreamforce and NTEN NTC. Wouldn’t you know that this year, Convio Summit and Dreamforce were the same week? Originally, I was only going to go to Dreamforce. Not to say that the Convio conference isn’t excellent. I just feel more connected to the Salesforce nonprofit user community.

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